Any access or use of Nalata Nalata or www.nalatanalata.com signifies your consent to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us at Nalata Nalata to notify us of the nature of the query. Nalata Nalata will not accept any returns delivered to us without written communication and agreement prior to return to us.
Payments and Charges
We accept major credit cards (American Express, Visa, and MasterCard) as payment and PayPal. **Please note: Registration with PayPal is NOT required**. Orders from USA are subject to state and/or local sales tax where applicable. All orders from Canada are subject to GST (5% tax) charges. Nalata Nalata reserves the right to amend prices on the site at any time. From time to time, despite our endeavor to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before the product(s) are dispatched to you. Shipping charges are not included in the price of the product. Shipping charges are determined by the size of your order in total weight and taxes on shipping in accordance with State policies.
Nalata Nalata will process your online order within 24-48 hours of receiving your request on weekdays, given all items are in stock. Occasionally items may be oversold. All backorder items will ship as we receive them in the shop and therefore items ordered together may not be shipped together. We will contact you if any of your items are backordered in the event changes are needed to proceed.
Orders will also be accepted via email for all merchandise. When an order is placed on www.nalatanalata.com, you will receive an email confirming the order and the billing details of the order once payment is confirmed. The order acceptance will be when the funds have been received and the product(s) have been dispatched to you. In some cases when items of heavy weight or irregular size are ordered, additional shipping charges may apply. In these cases, customers will be notified via email and asked to pay additional shipping and handling charges.
When ordering goods from Nalata Nalata for international deliveries you may be subject to import duties and/or taxes, Nalata Nalata is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Nalata Nalata cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.
Nalata Nalata ships all orders via USPS on Tuesday and Friday. Your shipping options and cost will be outlined at the time of checkout. You may track your order via the USPS website after your order has shipped. Upon shipping you will receive a confirmation email with the details of your order.
Any other questions about your order may be directed to [email protected]
Returns and Exchanges
Returns or Exchanges may be done within 14 days from purchase date. We kindly ask that all valid returns must be in unused condition with attached tags and packaging. Nalata Nalata will not accept any returned merchandise without prior written communication and valid Return Authorization Number. Upon inspection and approval, Exchange or Store Credit will be provided, No Refunds. All sale items and discounted merchandise are Final Sale and cannot be returned or exchanged. Nalata Nalata does not accept or resume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers use an appropriate carrier with a tracking or trace system. All charges incurred as the result of an exchange or return (ie. shipping, duties, and taxes) is the customer’s responsibility. In the case of an exchange the buyer will be required to pay an additional re-shipping fee and re-stocking fee. These fees will vary on a per item basis.
If any matters of liability arise, the matter will be dealt with and settled between Nalata Nalata and the customer directly. The terms and conditions of the respective seller will apply and be the basis of the discussions.
Lost or Damaged Items
You understand and agree that Nalata Nalata shall not be liable for any direct or indirect damages or losses done by any of the services we provide. All items are purchased at your own risk. Any damage or loss caused from shipping is to be taken up by you with the shipping company. Nalata Nalata will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. Please note that international orders may be shipped via regular airmail and often do not come with a tracking number. We do not assume any responsibility for lost packages.
If you have questions regarding these terms and conditions, please contact us anytime at [email protected]